Quality policy
OBJECTIVES AND TASKS OF ASSTRA HOLDING IN THE FIELD OF QUALITY
By 2030, AsstrA is to become a client-oriented holding ranking among the Top-10 logistics services providers in Europe.
AsstrA aspires to be a leader in the sphere of its activity, to gain a reputation of a reliable partner having highly qualified specialists to meet the customers’ requirements with perfection over the entire range of services.
The main line of activity in the organizations of the holding is the continuous improvement of services quality and the fullest possible meeting of the needs and expectations of the customers, the stakeholders of the organization, which ensures sustainable profits and expansion of the markets.
The high quality of services is warranted by the effective management of the main business processes in the provision of services. The organizations of the holding achieve this within the Quality Management System (QMS) based on ISO9001:2008 international standard.
TASKS OF THE HOLDING MANAGEMENT STAFF
Leadership and joining the efforts of the employees to achieve the objectives and tasks in the field of quality, to ensure the understanding and support of the staff for the quality policy, the principle of continuous improvement of work as the means of achieving quality objectives.
Creation of a working atmosphere where the efforts of the qualified and competent employees aimed at achieving quality objectives are encouraged.
Rational use of the allocated resources.
Planning, organizing, controlling, analyzing, effective and successful functioning, improving business processes and the system of interrelation with internal and external suppliers and customers (within the scope of one’s responsibility).
TASKS OF ALL THE EMPLOYEES OF THE HOLDING ORGANIZATIONS
When fulfilling their professional duties, to aim at observing the interests of the external and internal customers, at complete fulfilment of the customers’ requirements, at ensuring the quality of the work done, at abiding by the standards and regulations, by the customers’ requirements specified, by the standards of protection of the environment, life and health, at constant learning, at passing the accumulated experience, at improving their competences.
METHODS OF OBJECTIVES ACHIEVEMENT
Constant exploration of the needs and expectations of the customers and stakeholders.
Continuous improvement of the organizational structure, business processes and management system that would allow the organizations of the holding to effectively put into life the projects and ideas of the customers.
Constant teaching of the staff in order to improve their qualifications, to develop competences including in the field of quality management; bringing the quality policy and objectives to every new employee, ensuring participation of the staff in achieving the objectives.
Getting to know the quality objectives of the partners and suppliers, and aspiring to ensure their support (as needed).
HOLDING TOP MANAGEMENT RESPONSIBILITIES
Provision of the required material, financial and other resources in order to achieve the set objectives in the field of quality. The activity of the employees, structural units of the holding and the quality management system of the holding shall be assessed based on the results of the regular checks (quality audits) and the analysis of the performance results. On the basis of the achieved results further improvements shall be planned, and the objectives and the present policy shall be brought up to date.
APPROVED
Minutes of Meeting No. 1
of AsstrA Holding Board of Directors
dated 29/01/2010